Work · Case Studies
A few engagements.
These are a handful of the projects and clients I've worked with across web and consulting. Most of them have been multi-year relationships rather than one-off projects, which is what I tend to prefer.
Compassion Community Care Center
The Challenge
C4 is a Chattanooga nonprofit doing community care work, and they were growing faster than their digital setup could keep up with. Email, files, documentation, and the website were all in different states of "we'll fix it later," and leadership didn't have the bandwidth to be the ones figuring out what to fix first.
The Approach
I came in to own the digital side end to end so they didn't have to. We worked through it in layers: cleaning up the workspace and email setup first, then the file system and documentation, then a new website, then the ongoing maintenance and support that comes with all of it.
What We Built
- A new marketing website with ongoing content management
- Workspace, email, and file system setup across the organization
- Documentation and SOP library for the operating team
- Stakeholder communication templates for board and donor updates
- An ongoing retainer where I operate as part of the team
Where Things Stand
The infrastructure is in place and the team is using it. Leadership has visibility into what's happening, the team has the documentation they need, and I'm still involved. Partly because there's always more to do. Partly because C4 is the kind of organization I'm glad to be associated with.
Multi-Unit Restaurant Operations
The Work
Multi-unit restaurant operations is the kind of job where you're juggling labor, inventory, vendor relationships, compliance, and the daily reality of front-of-house and back-of-house staying in sync. None of it is glamorous and most of it lives in spreadsheets and group texts.
What I Built
- Standardized opening/closing procedures and shift documentation
- Inventory tracking and order-cadence systems
- Vendor coordination playbooks and contract review cadence
- Cross-unit reporting templates for ownership
What I Took From It
You can't run multiple locations on personality alone. The teams that scale well are the ones that wrote things down, and the leaders who are willing to be on the floor on a Friday night are the ones whose teams take the documentation seriously.
Freight & Logistics Operations
The Work
Freight runs on thin margins, which means whatever you don't document eventually costs you. Dispatch workflows, DOT compliance, insurance and vendor paperwork. None of it ever stops needing attention, and the businesses that handle it well do so quietly in the background.
What I Built
- Dispatch and scheduling workflow documentation
- DOT and OSHA compliance documentation systems
- Driver onboarding and training materials
- Vendor and insurance document libraries
What I Took From It
A lot of the businesses that look chaotic on the outside are actually one decent SOP away from running smoothly. The interventions don't need to be big; they need to be the right ones, written by someone who has done the job.
Event Management & Production
The Work
Events are an unforgiving format. There's no second take. You're managing vendors, run-of-show, staffing, contingencies, and the venue itself. Most of the time the audience never has any idea how much is running behind the curtain.
What I Built
- Run-of-show templates and event playbooks
- Vendor and contractor coordination workflows
- Post-event reporting structures for stakeholders
- Documented checklists for repeatable execution
What I Took From It
The best events I've run weren't the ones where everything went perfectly. They were the ones where something broke and nobody in the audience knew it had. That kind of execution comes from thinking through what could fail before it does.
Don't see your situation?
Most of the work I do starts with a problem that doesn't quite look like anyone else's. If yours is one of those, that's usually the conversation worth having.